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Customer support

Ανανέωση TOP καταχώρηση

Επαρχία Λεμεσού, Λεμεσός - Μέσα Γειτονιά

Καταχωρήθηκε: 26.04.2024 13:38 Kωδ. αγγελίας: 5230766

Τύπος εργασίας: Πλήρης απασχόληση
Εμπειρία: Οποιαδήποτε
On-site/Remote: On-site

Μεταφράστε σε: Ελληνικά English Русский Deutsch

Εμφάνιση πρωτότυπου

Responsibilities:

- Respond to customer queries in a timely and accurate way, via phone, email, or chat

- Identify customer needs and help customers use specific features

- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)

- Update our internal databases with information about technical issues and useful discussions with customers

- Monitor customer complaints on social media and reach out to provide assistance

- Share feature requests and effective workarounds with team members

- Inform customers about new features and functionalities

- Follow up with customers to ensure their technical issues are resolved

- Gather customer feedback and share it with our Product, Sales, and Marketing teams

- Assist in training junior Customer Support Representatives

Requirements:

- Familiarity with our industry is a plus

- Experience using help desk software and remote support tools is a plus

- Excellent communication and problem-solving skills

- Multi-tasking abilities

- Patience when handling tough cases

What we offer:

• Competitive salaries and performance-based Bonuses.

• Opportunities for career development in a growing industry

• A dynamic and inclusive work environment.

6 days in every seven days.

The normal working hours will be based on a rotation/shift.

The working times will be between 10:00am-17:00pm or 16:00pm-23:00pm.

***You can send your resume to the email: hr@meridianbet.com.cy or call.

Προβολές: 305

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Customer support representative - english and german speakers

Our client, a leading the iGaming entertainment company based in Limassol is currently seeking a Customer Support Representative to join their expanding team. As a Customer Support Representative, you will interact with customers and assist them with their inquiries. You will be representing the company thus you must possess a vibrant and responsible character as well as be able to work shifts.Responsibilities:• Effectively communicating with customers in their designated language.• A high emphasis on quality, with particular attention to detail and accuracy.• Providing an outstanding client experience and resolving issues on first contact.• Resolve product and service issues by clarifying customer complaints, determining the origin of issues, identifying and explaining the best course of action, and following up to assure resolution.• Responding to client inquiries via Webchat, Email and Phone in a timely and professional way.• Escalating requests where needed.• Thoroughly investigating player concerns.• Promoting a “Safer Gaming” philosophy.• Staying up to date on rules, processes and licensing needs.• Contributing to collective effort by achieving necessary results• Go above and beyond when engaging customers• Taking part in the Onboarding Programs.Requirements:• English fluency• Proven customer service experience is welcomed but not mandatory since the company provides • comprehensive in-house training.• Strong communication/public relations along with active listening skills required. • Customer orientation and the ability to adapt and respond to diverse sorts of characters• Proficiency working on computers and touch typing are required.• Ability to perform under pressure • Accountability and conscientiousnessWhat's in it for YOU? • Excellent work environment • Attractive salary package • Monthly and Annual incentive Bonus • Monetary vouchers on birthdays and other special occasions • Fully equipped kitchen and in-house entertaining space • Options to enroll in company's medical insurance plan • Possibilities to enroll in Company's pension plan • Exciting company activities including monthly lunches, monthly corporate gatherings, an intercompany football team, competitions, daily snacks and many other activities. • Casual Dress Code • A chance to advance professionally inside one of the world's largest iGaming organizations.

Cosmo Recruitment Cyprus Ltd, 31.05.2024 15:22, Επαρχία Λεμεσού, Λεμεσός - Άγιος Νικόλαος