Customer support specialist

Job Title: Customer Support Specialist

Terms: Full-time Occupation

Job Format: Office-Based

Resume:

A Customer Support Specialist interacts with customers through various channels (incoming/outgoing calls, email, or chats), advises on the services and promotions of the company, processes customer requests, and registers information in the database. The role requires satisfying user requests in a timely and qualitative manner, navigating databases, and adhering to instructions and internal regulations easily.

Main Responsibilities and Duties:

- Receiving incoming and making outgoing calls to customers through various channels.

- Providing comprehensive information on the services and promotions of the company.

- Handling customer inquiries via email and chats.

- Verifying client data and, if necessary, redirecting requests and data to the appropriate department.

- Registering information in the database.

- Interacting with specialists from related departments on individual projects.

Required Skills:

- Proficiency in Turkish language - at least C1 level.

- Typing speed of not less than 100 characters per minute.

- Confidence in using a PC.

- No contraindications for working with a headset and at a PC.

Competencies and Special Skills:

- Grammatically correct speech.

- Clear diction (absence of pronounced speech defects).

- Communication skills (the ability to articulate thoughts clearly and legibly).

- Stress resistance (the ability to remain calm in the face of rudeness and negativity from clients).

A sense of responsibility.